Vertex incident

Vertex Payroll Tax Q Series On-Demand Service Disruption

Notice Resolved View vendor source →

Vertex experienced a notice incident on September 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2025, 08:59 AM UTC
Resolved
Sep 28, 2025, 08:04 AM UTC
Duration
—
Detected by Pingoru
Sep 28, 2025, 08:59 AM UTC

Update timeline

  1. resolved Sep 28, 2025, 08:59 AM UTC

    Our monitoring processes indicate that some customers were experiencing an issue receiving payroll calculations from the Vertex Payroll On-Demand environment. Vertex’s Production Support team is monitoring the issue. If you have any questions, please submit a ticket via the Vertex Community.