Vertex incident

Vertex Cloud Indirect Tax - REST Call Degradations

Major Resolved View vendor source →

Vertex experienced a major incident on August 11, 2025 affecting Calc and Portal and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 04:40 PM UTC
Resolved
Aug 11, 2025, 05:48 PM UTC
Duration
1h 7m
Detected by Pingoru
Aug 11, 2025, 04:40 PM UTC

Affected components

CalcPortalVertex Certificate Center

Update timeline

  1. investigating Aug 11, 2025, 04:40 PM UTC

    Our monitoring processes indicate that some customers are experiencing issues with various REST synthetic calls from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.

  2. monitoring Aug 11, 2025, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 11, 2025, 05:48 PM UTC

    This incident has been resolved.