Vertex had 29 outages in the last 2 years totaling 15h 36m of downtime — averaging 1.2 incidents per month.
There were 29 Vertex outages since May 15, 2025 totaling 15h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Vertex identified and addressed an ECW functionality degradation which started on Sunday, July 13th at 5AM Eastern time. The team continues to monitor services to ensure full performance for all customers. All functionality was restored around 12:30PM Eastern time on Monday, July 14th. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
The issue has been identified and a fix is being implemented.
A third party vendor experienced a service interruption and has since resolved the issue.
This incident has been resolved.
Between 10:23 AM and 10:58 AM, we experienced a brief outage with Payroll On Demand due to an unexpected issue impacting service availability. The root cause has been identified and resolved, and all systems are now operating normally. We are continuing to monitor to ensure stability.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in delays when submitting configuration changes within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.