Vertex Outage History
Vertex is up right nowPingoru has recorded 51 incidents for Vertex: 34 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 343 of 720 (48%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 5 | 4 of 744 (1%) |
| September 2026 | 5 | 7 of 720 (1%) |
| October 2026 | 1 | 4 of 585 (1%) |
Incidents, newest first
Major November 12, 2025 Vertex Indirect Tax O Series Cloud - Calc Performance Incident 35m Calc
Started Nov 12, 2025, 02:45 PM UTC· resolved Nov 12, 2025, 03:21 PM UTC
- investigating Nov 12, 2025, 02:45 PM UTC
Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- identified Nov 12, 2025, 02:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2025, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2025, 03:21 PM UTC
This incident has been resolved.
Major November 1, 2025 Vertex Certificate Center Performance Incident. 2h 7m Vertex Certificate Center
Started Nov 01, 2025, 03:57 AM UTC· resolved Nov 01, 2025, 06:04 AM UTC
- investigating Nov 01, 2025, 03:57 AM UTC
Vertex’s Production Support team has identified an issue with Vertex Certificate Center and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
- identified Nov 01, 2025, 04:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 01, 2025, 05:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 01, 2025, 06:04 AM UTC
This incident has been resolved.
Minor October 20, 2025 Vertex Cloud Indirect Tax - Calc Performance and Certificate Center Incident 4h 57m Calc, Vertex Certificate Center
Started Oct 20, 2025, 04:09 PM UTC· resolved Oct 20, 2025, 09:07 PM UTC
- investigating Oct 20, 2025, 04:09 PM UTC
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. Additionally, Certificate Center may be experiencing degradations. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
- monitoring Oct 20, 2025, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:07 PM UTC
This incident has been resolved.
Notice October 20, 2025 Vertex Indirect Tax Intelligence - Service Disruption 12h 17m Vertex Indirect Tax Intelligence
Started Oct 20, 2025, 09:52 AM UTC· resolved Oct 20, 2025, 10:10 PM UTC
- investigating Oct 20, 2025, 09:52 AM UTC
Our monitoring processes indicate that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- investigating Oct 20, 2025, 03:04 PM UTC
Our monitoring processes are still indicating that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- investigating Oct 20, 2025, 03:05 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:10 PM UTC
This incident has been resolved.
Minor October 8, 2025 Vertex Payroll Cloud - Performance Incident 4h 21m Vertex Cloud Payroll Tax
Started Oct 08, 2025, 02:07 PM UTC· resolved Oct 08, 2025, 06:29 PM UTC
- investigating Oct 08, 2025, 02:07 PM UTC
Our monitoring processes indicate some customers are experiencing performance and funtioality degradation that may be resulting in service interruption within the Vertex Payroll and Geocoder. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Oct 08, 2025, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2025, 06:29 PM UTC
This incident has been resolved.
Notice September 28, 2025 Vertex Payroll Tax Q Series On-Demand Service Disruption –
Started Sep 28, 2025, 08:04 AM UTC· resolved Sep 28, 2025, 08:04 AM UTC
- resolved Sep 28, 2025, 08:59 AM UTC
Our monitoring processes indicate that some customers were experiencing an issue receiving payroll calculations from the Vertex Payroll On-Demand environment. Vertex’s Production Support team is monitoring the issue. If you have any questions, please submit a ticket via the Vertex Community.
Critical September 23, 2025 Vertex Indirect Tax O Series On-Demand 1h 5m Vertex Indirect Tax O Series On-Demand
Started Sep 23, 2025, 09:32 PM UTC· resolved Sep 23, 2025, 10:37 PM UTC
- investigating Sep 23, 2025, 09:32 PM UTC
Vertex’s Production Support team has identified an issue affecting some customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Sep 23, 2025, 09:50 PM UTC
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Sep 23, 2025, 09:51 PM UTC
We are continuing to monitor for any further issues.
- investigating Sep 23, 2025, 10:00 PM UTC
Our monitoring processes indicate that some customers are still experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- monitoring Sep 23, 2025, 10:14 PM UTC
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved Sep 23, 2025, 10:37 PM UTC
We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Notice September 21, 2025 Identified 1h 46m Vertex Certificate Center
Started Sep 21, 2025, 11:31 AM UTC· resolved Sep 21, 2025, 01:17 PM UTC
- identified Sep 21, 2025, 11:31 AM UTC
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved Sep 21, 2025, 01:17 PM UTC
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Minor September 3, 2025 Vertex Indirect Tax Returns On-Demand Performance Incident 37m Vertex Indirect Tax Returns North America On-Demand
Started Sep 03, 2025, 01:08 PM UTC· resolved Sep 03, 2025, 01:45 PM UTC
- investigating Sep 03, 2025, 01:08 PM UTC
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Sep 03, 2025, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 01:45 PM UTC
This incident has been resolved.
Major August 21, 2025 Vertex Indirect Tax O Series Cloud - Portal and Calc Performance Degradation 28m Calc, Portal
Started Aug 21, 2025, 07:28 PM UTC· resolved Aug 21, 2025, 07:56 PM UTC
- identified Aug 21, 2025, 07:28 PM UTC
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
- resolved Aug 21, 2025, 07:56 PM UTC
This incident has been resolved.