Is Vertex down?

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Vertex has degraded performance

Active incident: Vertex Indirect Tax Cloud Returns Functionality Degradation

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Official status page: https://status.vertexinc.com · Polled every 5 minutes · 24 components tracked

Real-time Vertex status, recent outages, and incident history — pulled directly from Vertex's official status page at https://status.vertexinc.com every 5 minutes. Pingoru tracks 24 Vertex services and has captured 15 incidents in the last 90 days (99.72% uptime). Get email, Slack, Discord, or webhook alerts the moment Vertex reports a new incident — free for 5 monitors, no credit card.

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Vertex uptime 99.72% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. Resolved 1h
    Started Apr 24, 2026, 09:38 AM UTC · Resolved Apr 24, 2026, 10:39 AM UTC
    Calc
    2 updates · show timeline
    • investigating · Apr 24, 2026, 09:38 AM UTC

      Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

    • resolved · Apr 24, 2026, 10:39 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 18m
    Started Apr 22, 2026, 07:01 PM UTC · Resolved Apr 22, 2026, 07:20 PM UTC
    CalcCalc
    3 updates · show timeline
    • identified · Apr 22, 2026, 07:01 PM UTC

      We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services

    • monitoring · Apr 22, 2026, 07:12 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Apr 22, 2026, 07:20 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Vertex outage history

5 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 5 incidents
  • Vertex Cloud Indirect Tax - Calc Service Disruption Resolved
    Started Apr 24, 2026, 09:38 AM UTC · Resolved Apr 24, 2026, 10:39 AM UTC · 1h
  • TokenGuard Functionlaity Degradation Resolved
    Started Apr 22, 2026, 07:01 PM UTC · Resolved Apr 22, 2026, 07:20 PM UTC · 18m
  • Vertex Indirect Tax Cloud Returns Functionality Degradation Ongoing
    Started Apr 03, 2026, 08:53 PM UTC · ● 25d 21h
  • Vertex Cloud Indirect Tax Returns Performance Incident Resolved
    Started Apr 01, 2026, 06:29 PM UTC · Resolved Apr 01, 2026, 10:19 PM UTC · 3h 50m
  • Vertex Cloud Indirect Tax - Portal Degradation Resolved
    Started Apr 01, 2026, 03:08 PM UTC · Resolved Apr 01, 2026, 04:31 PM UTC · 1h 23m

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Every Vertex incident — when it started, when it resolved, which services were affected, how bad it was, how long it lasted — laid out in one feed you can scan in 30 seconds. Filter to just Vertex or see every provider at once.

Maintenance calendar

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Pingoru watches Vertex's official status page every 5 minutes and delivers incident, resolution, and maintenance events to your email, Slack, Discord, Teams, or webhook.

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Track Vertex uptime & incident history

See 90 days of Vertex uptime at a glance, with every past incident linked to its component and update timeline. Export the history as CSV or JSON for SLA reports, postmortems, or vendor evaluations — data your team actually needs, not marketing numbers.

See Vertex uptime history

Frequently asked questions

What is Vertex's uptime?
Over the last 90 days, Vertex reported 99.72% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.vertexinc.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Vertex's uptime history rolling forward in real time.
Has Vertex had outages in 2026?
Yes — Vertex has had 8 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last Vertex outage?
The most recent Vertex incident was "Vertex Cloud Indirect Tax - Calc Service Disruption", which started on April 24, 2026 and was resolved on April 24, 2026. Pingoru captured this directly from https://status.vertexinc.com. See the full incident card above for affected components and the update timeline.
How often does Vertex have outages?
Based on the last 90 days, Vertex averages 2.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is Vertex's status page?
Vertex's official status page is https://status.vertexinc.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is Vertex down right now?
Vertex has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment Vertex reports a change. Current status is based on 24 tracked services.
How does Pingoru know if Vertex is down?
We read https://status.vertexinc.com directly, using Vertex's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when Vertex has an outage?
Create a free Pingoru account and add Vertex as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
Vertex's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real Vertex incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Vertex issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official Vertex status?
We use Vertex's own status page at https://status.vertexinc.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Degraded" mean?
Vertex is reporting degraded performance — services are up but slower than usual, or a subset of requests is failing.

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