Vertex incident

Vertex Indirect Tax O Series On-Demand Service Disruption

Notice Resolved View vendor source →

Vertex experienced a notice incident on December 16, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 04:55 PM UTC
Resolved
Dec 16, 2025, 05:50 PM UTC
Duration
55m
Detected by Pingoru
Dec 16, 2025, 04:55 PM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. identified Dec 16, 2025, 04:55 PM UTC

    Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community. Vertex Community

  2. identified Dec 16, 2025, 05:28 PM UTC

    We are continuing work to resolve this issue.

  3. identified Dec 16, 2025, 05:50 PM UTC

    All systems are GREEN and functioning as expected.

  4. resolved Dec 16, 2025, 05:50 PM UTC

    This incident has been resolved.