Vertex incident

TokenGuard Functionlaity Degradation

Notice Resolved View vendor source →

Vertex experienced a notice incident on April 22, 2026 affecting Calc and Calc, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 07:01 PM UTC
Resolved
Apr 22, 2026, 07:20 PM UTC
Duration
18m
Detected by Pingoru
Apr 22, 2026, 07:01 PM UTC

Affected components

CalcCalc

Update timeline

  1. identified Apr 22, 2026, 07:01 PM UTC

    We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services

  2. monitoring Apr 22, 2026, 07:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2026, 07:20 PM UTC

    This incident has been resolved.