Vertex incident

Vertex Indirect Tax Intelligence - Service Disruption

Notice Resolved View vendor source →

Vertex experienced a notice incident on October 20, 2025 affecting Vertex Indirect Tax Intelligence, lasting 12h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:52 AM UTC
Resolved
Oct 20, 2025, 10:10 PM UTC
Duration
12h 17m
Detected by Pingoru
Oct 20, 2025, 09:52 AM UTC

Affected components

Vertex Indirect Tax Intelligence

Update timeline

  1. investigating Oct 20, 2025, 09:52 AM UTC

    Our monitoring processes indicate that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.

  2. investigating Oct 20, 2025, 03:04 PM UTC

    Our monitoring processes are still indicating that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.

  3. investigating Oct 20, 2025, 03:05 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 20, 2025, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 20, 2025, 10:10 PM UTC

    This incident has been resolved.