Vertex incident

Vertex Indirect Tax Cloud Returns Functionality Degradation

Vertex experienced a notice incident on April 3, 2026 affecting Cloud Returns, lasting 34d 18h. The incident has been resolved; the full update timeline is below.

Started: Apr 03, 2026, 08:53 PM UTC
Resolved: May 08, 2026, 03:14 PM UTC
Duration: 34d 18h
Detected by Pingoru: Apr 03, 2026, 08:53 PM UTC

Affected components

Cloud Returns

Update timeline

investigating Apr 03, 2026, 08:53 PM UTC

Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
resolved May 08, 2026, 03:14 PM UTC

This incident has been resolved.