Vertex incident

Vertex Indirect Tax Cloud Returns Functionality Degradation

Minor Ongoing View vendor source →
Started
Apr 03, 2026, 08:53 PM UTC
Resolved
Ongoing
Duration
● 30d 2h
Detected by Pingoru
Apr 03, 2026, 08:53 PM UTC

Affected components

Cloud Returns

Update timeline

  1. investigating Apr 03, 2026, 08:53 PM UTC

    Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

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