Vertex incident

Vertex Indirect Tax O Series Cloud - Portal and Calc Performance Degradation

Major Resolved View vendor source →

Vertex experienced a major incident on August 21, 2025 affecting Calc and Portal, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 07:28 PM UTC
Resolved
Aug 21, 2025, 07:56 PM UTC
Duration
28m
Detected by Pingoru
Aug 21, 2025, 07:28 PM UTC

Affected components

CalcPortal

Update timeline

  1. identified Aug 21, 2025, 07:28 PM UTC

    Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.

  2. resolved Aug 21, 2025, 07:56 PM UTC

    This incident has been resolved.