Vertex incident

Vertex Indirect Tax O Series Cloud - Calc Performance Incident

Major Resolved View vendor source →

Vertex experienced a major incident on November 12, 2025 affecting Calc, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 02:45 PM UTC
Resolved
Nov 12, 2025, 03:21 PM UTC
Duration
35m
Detected by Pingoru
Nov 12, 2025, 02:45 PM UTC

Affected components

Calc

Update timeline

  1. investigating Nov 12, 2025, 02:45 PM UTC

    Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

  2. identified Nov 12, 2025, 02:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 03:21 PM UTC

    This incident has been resolved.