Vertex experienced a minor incident on October 8, 2025 affecting Vertex Cloud Payroll Tax, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Vertex Cloud Payroll Tax
Update timeline
- investigating Oct 08, 2025, 02:07 PM UTC
Our monitoring processes indicate some customers are experiencing performance and funtioality degradation that may be resulting in service interruption within the Vertex Payroll and Geocoder. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Oct 08, 2025, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2025, 06:29 PM UTC
This incident has been resolved.