Vertex incident

Vertex Payroll Tax Q Series On-Demand Performance Incident

Minor Ongoing View vendor source →

Vertex is currently experiencing a minor incident affecting Vertex Payroll Tax Q Series On-Demand, which began 1h ago. The vendor's full update timeline is below.

Started
May 10, 2026, 10:00 AM UTC
Resolved
Ongoing
Duration
● 1h 3m
Detected by Pingoru
May 10, 2026, 10:00 AM UTC

Affected components

Vertex Payroll Tax Q Series On-Demand

Update timeline

  1. investigating May 10, 2026, 10:00 AM UTC

    Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

  2. investigating May 10, 2026, 10:50 AM UTC

    We are continuing to investigate this issue.