Vertex incident

Vertex Certificate Center Performance Incident.

Major Resolved View vendor source →

Vertex experienced a major incident on November 1, 2025 affecting Vertex Certificate Center, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2025, 03:57 AM UTC
Resolved
Nov 01, 2025, 06:04 AM UTC
Duration
2h 7m
Detected by Pingoru
Nov 01, 2025, 03:57 AM UTC

Affected components

Vertex Certificate Center

Update timeline

  1. investigating Nov 01, 2025, 03:57 AM UTC

    Vertex’s Production Support team has identified an issue with Vertex Certificate Center and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.

  2. identified Nov 01, 2025, 04:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 01, 2025, 05:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 01, 2025, 06:04 AM UTC

    This incident has been resolved.