Vertex incident

Vertex Indirect Tax O Series On-Demand Performance Incident

Minor Resolved View vendor source →

Vertex experienced a minor incident on December 1, 2025 affecting Vertex Indirect Tax O Series On-Demand, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 10:06 AM UTC
Resolved
Dec 01, 2025, 10:40 AM UTC
Duration
33m
Detected by Pingoru
Dec 01, 2025, 10:06 AM UTC

Affected components

Vertex Indirect Tax O Series On-Demand

Update timeline

  1. monitoring Dec 01, 2025, 10:06 AM UTC

    We have identified and are monitoring a Vertex On-Demand issue for a subset of customers. All Vertex On-Demand services have been fully restored to expected levels of performance, but there was a degradation for 2-4 minutes around 4:43 AM ET. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.

  2. identified Dec 01, 2025, 10:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 01, 2025, 10:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 01, 2025, 10:40 AM UTC

    This incident has been resolved.