Vertex incident

Vertex Cloud Indirect Tax Returns Performance Incident

Minor Resolved View vendor source →

Vertex experienced a minor incident on April 1, 2026 affecting Cloud Returns, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 06:29 PM UTC
Resolved
Apr 01, 2026, 10:19 PM UTC
Duration
3h 50m
Detected by Pingoru
Apr 01, 2026, 06:29 PM UTC

Affected components

Cloud Returns

Update timeline

  1. investigating Apr 01, 2026, 06:29 PM UTC

    Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

  2. identified Apr 01, 2026, 07:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2026, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2026, 10:19 PM UTC

    This incident has been resolved.