Vertex incident

Vertex Indirect Tax Returns On-Demand Performance Incident

Vertex experienced a minor incident on September 3, 2025 affecting Vertex Indirect Tax Returns North America On-Demand, lasting 37m. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2025, 01:08 PM UTC
Resolved: Sep 03, 2025, 01:45 PM UTC
Duration: 37m
Detected by Pingoru: Sep 03, 2025, 01:08 PM UTC

Affected components

Vertex Indirect Tax Returns North America On-Demand

Update timeline

investigating Sep 03, 2025, 01:08 PM UTC

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
monitoring Sep 03, 2025, 01:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 03, 2025, 01:45 PM UTC

This incident has been resolved.