SailPoint incident

Search and Identity Profiles in the staging us-east-1 environment is experiencing a service degradation

Minor Resolved View vendor source →

SailPoint experienced a minor incident on January 27, 2026 affecting N. Virginia us-east-1, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 01:23 PM UTC
Resolved
Jan 27, 2026, 04:51 PM UTC
Duration
3h 27m
Detected by Pingoru
Jan 27, 2026, 01:23 PM UTC

Affected components

N. Virginia us-east-1

Update timeline

  1. investigating Jan 27, 2026, 01:23 PM UTC

    SailPoint is investigating an issue with Search and Identity Profiles in Identity Security Cloud, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Jan 27, 2026, 02:36 PM UTC

    We are continuing to investigate this issue. We are working on addressing the service disruption and will provide an update upon resolution.

  3. identified Jan 27, 2026, 04:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 27, 2026, 04:51 PM UTC

    This incident has been resolved.