SailPoint incident

AIC and ARMS reporting is currently experiencing a service disruption.

Critical Resolved View vendor source →

SailPoint experienced a critical incident on March 31, 2026 affecting Frankfurt eu-central-1 and Ireland North Europe and 1 more component, lasting 16h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 06:27 PM UTC
Resolved
Apr 01, 2026, 10:35 AM UTC
Duration
16h 8m
Detected by Pingoru
Mar 31, 2026, 06:27 PM UTC

Affected components

Frankfurt eu-central-1Ireland North EuropeTokyo ap-northeast-1

Update timeline

  1. investigating Mar 31, 2026, 06:27 PM UTC

    SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Mar 31, 2026, 08:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2026, 11:07 PM UTC

    This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.

  4. resolved Apr 01, 2026, 10:35 AM UTC

    The SailPoint team has mitigated the service disruption with AIC and ARMS