SailPoint incident

IdentityNow is currently experiencing a service disruption.

Major Resolved View vendor source →

SailPoint experienced a major incident on December 12, 2025 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 08:59 AM UTC
Resolved
Dec 12, 2025, 10:05 AM UTC
Duration
1h 6m
Detected by Pingoru
Dec 12, 2025, 08:59 AM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Dec 12, 2025, 08:59 AM UTC

    SailPoint is investigating an issue with provisioning and aggregations operations that have applied cloud rules that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. resolved Dec 12, 2025, 10:05 AM UTC

    The SailPoint team has mitigated the service disruption with Identity Security Cloud.