SailPoint incident

The Fedramp environment is currently experiencing a service disruption.

Notice Resolved View vendor source →

SailPoint experienced a notice incident on November 18, 2025 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 03:25 PM UTC
Resolved
Nov 18, 2025, 09:37 PM UTC
Duration
6h 11m
Detected by Pingoru
Nov 18, 2025, 03:25 PM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Nov 18, 2025, 03:25 PM UTC

    SailPoint is investigating an issue with FedRamp that is currently impacting some of our customers. This outage is related to a third party provider that has declared an outage. Customers may experience intermittent 5xx errors.

  2. monitoring Nov 18, 2025, 04:46 PM UTC

    A workaround has been implemented and SailPoint continues to monitor the status of the third party provider outage.

  3. resolved Nov 18, 2025, 09:37 PM UTC

    The service disruption impacting the FedRAMP environment has been Mitigated.