SailPoint incident

Issues with Underlying Virtual Appliances in Multiple Regions

Major Resolved View vendor source →

SailPoint experienced a major incident on March 26, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2026, 02:30 PM UTC
Resolved
Mar 26, 2026, 03:38 PM UTC
Duration
1h 7m
Detected by Pingoru
Mar 26, 2026, 02:30 PM UTC

Update timeline

  1. investigating Mar 26, 2026, 02:30 PM UTC

    Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors

  2. investigating Mar 26, 2026, 02:31 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 26, 2026, 03:17 PM UTC

    The issue has been identified and is being corrected.

  4. resolved Mar 26, 2026, 03:38 PM UTC

    This incident has been resolved. Customers that are still experiencing issues with their VA are encouraged to open a support case.