SailPoint incident

Identity Security Cloud staging environment is currently experiencing a service disruption due to a failure in SAML authentication.

Minor Resolved View vendor source →

SailPoint experienced a minor incident on February 4, 2026 affecting N. Virginia us-east-1 and Frankfurt eu-central-1 and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 09:25 AM UTC
Resolved
Feb 04, 2026, 09:52 AM UTC
Duration
26m
Detected by Pingoru
Feb 04, 2026, 09:25 AM UTC

Affected components

N. Virginia us-east-1Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2

Update timeline

  1. investigating Feb 04, 2026, 09:25 AM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, preventing them from performing SAML authentication in the staging environment. We are working to resolve the service disruption and will provide an update once it is resolved.

  2. investigating Feb 04, 2026, 09:33 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 04, 2026, 09:52 AM UTC

    The SailPoint team has mitigated the service disruption with SAML authentication in the Identity Security Cloud staging environment.