SailPoint incident

Entitlement is currently experiencing a service disruption.

Minor Resolved View vendor source →

SailPoint experienced a minor incident on March 20, 2026 affecting Oregon us-west-2 and Frankfurt eu-central-1 and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 07:13 AM UTC
Resolved
Mar 20, 2026, 07:34 AM UTC
Duration
21m
Detected by Pingoru
Mar 20, 2026, 07:13 AM UTC

Affected components

Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1São Paulo sa-east-1

Update timeline

  1. investigating Mar 20, 2026, 07:13 AM UTC

    SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.

  2. resolved Mar 20, 2026, 07:34 AM UTC

    This incident has been resolved.