SailPoint incident

ISC Account Aggregations in sandbox is currently experiencing a service disruption

Minor Resolved View vendor source →

SailPoint experienced a minor incident on January 9, 2026 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 12:44 PM UTC
Resolved
Jan 09, 2026, 04:32 PM UTC
Duration
3h 47m
Detected by Pingoru
Jan 09, 2026, 12:44 PM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Jan 09, 2026, 12:44 PM UTC

    SailPoint is investigating an issue with ISC Account Aggregations in sandbox, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Jan 09, 2026, 02:46 PM UTC

    We are working on addressing the service disruption and will provide an update upon resolution.

  3. resolved Jan 09, 2026, 04:32 PM UTC

    The ISC Account Aggregations in sandbox has been resolved