ME-Central Region currently experiencing service disruptions due to provider outage for this region.

Update timeline

1. investigating Mar 01, 2026, 01:23 PM UTC

   SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

2. identified Mar 01, 2026, 02:56 PM UTC

   The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.

3. identified Mar 01, 2026, 04:28 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Mar 01, 2026, 05:44 PM UTC

   A fix has been implemented and we are focused on resolving any related issues.

5. identified Mar 01, 2026, 08:37 PM UTC

   We continue to work through resolving any related issues.

6. identified Mar 01, 2026, 11:16 PM UTC

   We continue to work through resolving any related issues.

7. monitoring Mar 02, 2026, 03:41 AM UTC

   The identified issues have been resolved. We are monitoring the environment to ensure continued stability.

8. investigating Mar 02, 2026, 08:06 AM UTC

   SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

9. investigating Mar 02, 2026, 08:22 AM UTC

   The provider in the ME region is experiencing outages in multiple availability zones (AZ). We are closely monitoring the situation and will provide updates as they become available.

10. investigating Mar 02, 2026, 10:20 PM UTC

    Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.

11. investigating Mar 03, 2026, 06:58 PM UTC

    Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.

12. investigating Mar 06, 2026, 08:38 PM UTC

    The provider continues to work on mitigation steps for the impacted AZ's. They are indicating that the conflict in the region is hampering recovery efforts. We will provide updates as we get them.

13. resolved Mar 12, 2026, 05:25 PM UTC

    At this time we are removing the public facing status page for this incident. The provider has done the same and are providing impacted customers direct communication.