SailPoint incident

Entitlement Aggregation is currently experiencing a service degradation impacting the Search process

Minor Resolved View vendor source →

SailPoint experienced a minor incident on January 20, 2026 affecting N. Virginia us-east-1 and N. Virginia us-east-1 and 1 more component, lasting 13h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 11:50 AM UTC
Resolved
Jan 21, 2026, 01:39 AM UTC
Duration
13h 48m
Detected by Pingoru
Jan 20, 2026, 11:50 AM UTC

Affected components

N. Virginia us-east-1N. Virginia us-east-1Oregon us-west-2Oregon us-west-2Frankfurt eu-central-1Frankfurt eu-central-1London eu-west-2London eu-west-2Sydney ap-southeast-2Sydney ap-southeast-2

Update timeline

  1. investigating Jan 20, 2026, 11:50 AM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where entitlements fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.

  2. investigating Jan 20, 2026, 12:15 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 20, 2026, 02:14 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 20, 2026, 02:16 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jan 20, 2026, 03:04 PM UTC

    We are continuing to investigate this issue.

  6. investigating Jan 20, 2026, 04:32 PM UTC

    We are continuing to investigate this issue.

  7. identified Jan 20, 2026, 04:34 PM UTC

    The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (4:30 pm CDT).

  8. identified Jan 20, 2026, 10:41 PM UTC

    The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (6:30 pm CDT).

  9. resolved Jan 21, 2026, 01:39 AM UTC

    This incident has been resolved.