SailPoint incident

Entitlement searches are returning some blank data

Minor Resolved View vendor source →

SailPoint experienced a minor incident on February 6, 2026 affecting N. Virginia us-east-1 and Frankfurt eu-central-1 and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2026, 01:20 PM UTC
Resolved
Feb 06, 2026, 05:36 PM UTC
Duration
4h 16m
Detected by Pingoru
Feb 06, 2026, 01:20 PM UTC

Affected components

N. Virginia us-east-1Frankfurt eu-central-1Canada ca-central-1

Update timeline

  1. investigating Feb 06, 2026, 01:20 PM UTC

    SailPoint is investigating an issue with ISC when searching for Entitlements which have been recently updated. Some of the data being returned is blank. We are working on addressing the service disruption and will provide an update upon resolution

  2. investigating Feb 06, 2026, 03:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 06, 2026, 03:39 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 06, 2026, 05:36 PM UTC

    This incident has been resolved.