SailPoint incident

Performance degradation in the US-East-1 region

Minor Resolved View vendor source →

SailPoint experienced a minor incident on January 28, 2026 affecting N. Virginia us-east-1 and N. Virginia us-east-1, lasting 15h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 11:50 PM UTC
Resolved
Jan 29, 2026, 03:12 PM UTC
Duration
15h 22m
Detected by Pingoru
Jan 28, 2026, 11:50 PM UTC

Affected components

N. Virginia us-east-1N. Virginia us-east-1

Update timeline

  1. investigating Jan 28, 2026, 11:50 PM UTC

    We are currently investigating reports of performance degradation in the US-East-1 region. Users may encounter delays in Workflows Launcher or executing tasks, such as cancelling aggregations. We are actively working on investigating and will provide updates as more information becomes available.

  2. identified Jan 29, 2026, 12:19 AM UTC

    The issue has been identified and has been remediated. Due to backlogs created by this event impact is still being observed as systems continue to catch up. Updates will be provided as they become available.

  3. monitoring Jan 29, 2026, 12:47 AM UTC

    At this time we are seeing systems performing as expected. We will continue to monitor this for the next 24 hours. Customers are encouraged to continue to allow time for systems to catch up if an action was executed during this issue and they are not seeing the desired result quite yet.

  4. resolved Jan 29, 2026, 03:12 PM UTC

    This incident has been resolved.