SailPoint incident

Identity Security Cloud Production Tenant is currently experiencing a service disruption.

Minor Resolved View vendor source →

SailPoint experienced a minor incident on February 2, 2026 affecting N. Virginia us-east-1 and N. Virginia us-east-1 and 1 more component, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 08:38 AM UTC
Resolved
Feb 02, 2026, 02:15 PM UTC
Duration
5h 36m
Detected by Pingoru
Feb 02, 2026, 08:38 AM UTC

Affected components

N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1

Update timeline

  1. investigating Feb 02, 2026, 08:38 AM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers accessing the ISC production tenant. We are working to address the service disruption and will provide an update once it is resolved. US-East-1 region impacted only. Eu-central not impacted

  2. investigating Feb 02, 2026, 08:57 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 02, 2026, 12:31 PM UTC

    We are continuing to investigate this issue. This is only impacting US-EAST-1 region. EU-Central Region not impacted.

  4. resolved Feb 02, 2026, 02:15 PM UTC

    The SailPoint team has mitigated the service disruption with Identity Security Cloud Production Tenant.