SailPoint incident

Entitlements are not reflected in searches after successful aggregation

Minor Resolved View vendor source →

SailPoint experienced a minor incident on April 13, 2026 affecting N. Virginia us-east-1, lasting 21h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 11:34 PM UTC
Resolved
Apr 14, 2026, 09:30 PM UTC
Duration
21h 55m
Detected by Pingoru
Apr 13, 2026, 11:34 PM UTC

Affected components

N. Virginia us-east-1

Update timeline

  1. investigating Apr 13, 2026, 11:34 PM UTC

    We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.

  2. identified Apr 14, 2026, 06:47 AM UTC

    We have identified the issue, and the deployment of the fix is currently in progress.

  3. identified Apr 14, 2026, 02:03 PM UTC

    We are continuing to deploy the fix and will provide an update once the process is complete.

  4. identified Apr 14, 2026, 04:36 PM UTC

    We continue to make progress on correcting this issue. Updates will be provided as they become available.

  5. monitoring Apr 14, 2026, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 14, 2026, 09:30 PM UTC

    This incident has been resolved.