SailPoint incident

CIEM data is currently experiencing a service disruption.

Minor Resolved View vendor source →

SailPoint experienced a minor incident on November 4, 2025 affecting N. Virginia us-east-1, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 07:21 PM UTC
Resolved
Nov 05, 2025, 10:41 PM UTC
Duration
1d 3h
Detected by Pingoru
Nov 04, 2025, 07:21 PM UTC

Affected components

N. Virginia us-east-1

Update timeline

  1. investigating Nov 04, 2025, 07:21 PM UTC

    SailPoint is investigating an issue with CIEM data collection that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Nov 04, 2025, 08:51 PM UTC

    The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.

  3. monitoring Nov 04, 2025, 10:37 PM UTC

    A fix has been implemented, and we're closely monitoring the results. Please allow up to 24 hours for your CIEM data to refresh. We appreciate your patience.

  4. resolved Nov 05, 2025, 10:41 PM UTC

    The SailPoint team has mitigated the service disruption with CIEM data collection.