SailPoint Outage History

SailPoint is up right now

Pingoru has recorded 72 incidents for SailPoint: 69 in the last 12 months and 24 in the last 90 days.

Source: status.sailpoint.com

72incidents recorded
69last 12 months
24last 90 days
18 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct17%
Pingoru began tracking SailPoint in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026234 of 720 (5%)
May 202637 of 744 (1%)
June 2026383 of 720 (12%)
July 202632 of 744 (0%)
August 2026512 of 744 (2%)
September 202617255 of 720 (35%)
October 20262102 of 586 (17%)

Incidents, newest first

Notice November 3, 2025 Workday connector aggregations are currently experiencing issues. 7d 23h N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2 and 7 more

Started Nov 03, 2025, 07:21 PM UTC· resolved Nov 11, 2025, 06:34 PM UTC

  1. investigating Nov 03, 2025, 07:21 PM UTC

    SailPoint is investigating an issue with Workday connector aggregations that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Nov 03, 2025, 09:53 PM UTC

    This issue has been isolated to a maintenance activity being executed by Workday. Sailpoint does have a workaround that may work for some customers and that is posted here https://community.sailpoint.com/t5/Identity-Security-Cloud-Updates/Workday-connector-aggregations-are-currently-experiencing-issues/ba-p/273750#M1528. The maintenance does not have a published end time but Sailpoint will continue to monitor and update as information is available to us.

  3. identified Nov 07, 2025, 03:46 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 11, 2025, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 ARM analysis is currently experiencing a service disruption. 3h 41m Virginia East US 2, Ireland North Europe

Started Oct 29, 2025, 05:59 PM UTC· resolved Oct 29, 2025, 09:40 PM UTC

  1. identified Oct 29, 2025, 05:59 PM UTC

    SailPoint is aware of an an issue with a major service provider that is impacting scheduled ARM Risk Analysis jobs. What-if simulations are still functioning normally, however, baseline Risk Analysis jobs are not being refreshed.

  2. resolved Oct 29, 2025, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 Identity Security Cloud is fully operational. 7d 1h N. Virginia us-east-1, N. Virginia us-east-1, N. Virginia us-east-1, N. Virginia us-east-1 and 125 more

Started Oct 20, 2025, 05:20 PM UTC· resolved Oct 27, 2025, 06:37 PM UTC

  1. monitoring Oct 20, 2025, 09:46 AM UTC

    SailPoint is monitoring an issue with a major cloud service provider that is impacting our platforms. We will continue to monitor the service disruption and will provide an update upon resolution.

  2. monitoring Oct 20, 2025, 10:45 AM UTC

    SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution.

  3. monitoring Oct 20, 2025, 11:42 AM UTC

    SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution.

  4. monitoring Oct 20, 2025, 12:42 PM UTC

    SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.

  5. monitoring Oct 20, 2025, 01:46 PM UTC

    SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.

  6. monitoring Oct 20, 2025, 02:27 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Oct 20, 2025, 03:08 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Oct 20, 2025, 04:05 PM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Oct 20, 2025, 05:20 PM UTC

    SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.

  10. monitoring Oct 20, 2025, 05:23 PM UTC

    We are continuing to monitor for any further issues.

  11. monitoring Oct 20, 2025, 07:50 PM UTC

    SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.

  12. monitoring Oct 20, 2025, 09:59 PM UTC

    SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.

  13. identified Oct 21, 2025, 02:15 AM UTC

    SailPoint is actively working to recover from the recent major service provider outage that impacted our customers. While the service provider has declared the outage cleared, we are still addressing the cascading effects on our services. We understand the disruption this has caused and are making every effort to restore full functionality as quickly as possible. We will continue to provide updates as the situation evolves.

  14. identified Oct 21, 2025, 10:29 AM UTC

    At this time, the impact is isolated to the US-East-1 region. Our teams are actively addressing intermittent issues that may still be affecting some customers in this region. We appreciate your patience as we work towards full resolution.

  15. monitoring Oct 21, 2025, 12:22 PM UTC

    At this time we have mitigated the systems related issues triggered by the service provider outage from 10/20/25 . We continue to monitor the health of the environment to ensure there is no further impact.

  16. monitoring Oct 21, 2025, 07:04 PM UTC

    Services are restored and we are currently validating functionality. While the majority of issues have been resolved, some isolated problems may still occur. If you experience any difficulties, please don't hesitate to open a support case so we can assist you.

  17. monitoring Oct 24, 2025, 03:00 PM UTC

    Identity Security Cloud is fully operational and we are continuously monitoring its performance. Should you encounter any issues, please do not hesitate to contact Customer Support.

  18. resolved Oct 27, 2025, 06:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 14, 2025 Search ingestion is currently experiencing a service disruption. 12d 17h N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2 and 7 more

Started Oct 14, 2025, 07:34 PM UTC· resolved Oct 27, 2025, 01:30 PM UTC

  1. investigating Oct 14, 2025, 07:34 PM UTC

    SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Oct 15, 2025, 12:25 AM UTC

    This issue has been identified and a long term fix is in progress. Customers needing immediate remediation of this issue should open a case proactively.

  3. identified Oct 15, 2025, 06:28 PM UTC

    We continue to address this at the systems level. Reminder please open a ticket with support if a more immediate solution is necessary.

  4. identified Oct 16, 2025, 05:49 PM UTC

    We continue to address this issue in a systematic method to ensure all source data is searchable in all regions. Customers are encouraged to open a support ticket if immediate assistance is required.

  5. identified Oct 17, 2025, 02:21 PM UTC

    As of this morning all search data in US-East-1 has been trued up. We continue to address all other regions and will provide updates as they become available. We continue to encourage customers to open a support case if immediate assistance is required.

  6. identified Oct 17, 2025, 03:44 PM UTC

    At this point a large majority of the data has been trued up. EU-Central-1 is the only outstanding production pod experiencing issues. Staging environments may continue to see varied levels of impact. Updates will be provided as they become available

  7. monitoring Oct 17, 2025, 08:50 PM UTC

    All production environments have been restored at this time. Staging in US East 1 will continue to be impacted by source names not being searchable over the weekend with updates anticipated Monday.

  8. monitoring Oct 22, 2025, 01:22 PM UTC

    Due to the large service provider outage on Monday this cleanup work has been delayed. Work will continue today to correct the source data.

  9. resolved Oct 27, 2025, 01:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 14, 2025 FedRamp is currently experiencing a service disruption. 56m

Started Oct 14, 2025, 02:36 PM UTC· resolved Oct 14, 2025, 03:33 PM UTC

  1. investigating Oct 14, 2025, 02:36 PM UTC

    SailPoint is investigating an issue with FedRamp Saas connectors that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. resolved Oct 14, 2025, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →