SailPoint incident

Entitlement Aggregation is currently experiencing a service disruption.

Minor Resolved View vendor source →

SailPoint experienced a minor incident on December 16, 2025 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 12:09 PM UTC
Resolved
Dec 16, 2025, 02:58 PM UTC
Duration
2h 48m
Detected by Pingoru
Dec 16, 2025, 12:09 PM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Dec 16, 2025, 12:09 PM UTC

    SailPoint is investigating an issue with Entitlement Aggregation that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. resolved Dec 16, 2025, 02:58 PM UTC

    The SailPoint team has mitigated the service disruption with Entitlement Aggregation.