SailPoint incident

Identity Security Cloud is experiencing connectivity issues

Major Resolved View vendor source →

SailPoint experienced a major incident on September 12, 2025 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 02:31 PM UTC
Resolved
Sep 12, 2025, 02:56 PM UTC
Duration
25m
Detected by Pingoru
Sep 12, 2025, 02:31 PM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Sep 12, 2025, 02:31 PM UTC

    IdentityNow is experiencing issues preventing customers from accessing their tenants

  2. investigating Sep 12, 2025, 02:32 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 12, 2025, 02:56 PM UTC

    The issue is now resolved