SailPoint incident

NERM is currently experiencing a service disruption in US-GOV-West-1

Notice Resolved View vendor source →

SailPoint experienced a notice incident on April 20, 2026, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 08:27 PM UTC
Resolved
Apr 20, 2026, 09:46 PM UTC
Duration
1h 18m
Detected by Pingoru
Apr 20, 2026, 08:27 PM UTC

Update timeline

  1. investigating Apr 20, 2026, 08:27 PM UTC

    SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Apr 20, 2026, 08:49 PM UTC

    The issue has been identified and is being corrected. Updates will be provided as progress is made.

  3. resolved Apr 20, 2026, 09:46 PM UTC

    This incident has been resolved.