SailPoint incident

Identity Security Cloud is currently experiencing an issue while loading identities

Minor Resolved View vendor source →

SailPoint experienced a minor incident on June 3, 2026 affecting Frankfurt eu-central-1, lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 01:57 PM UTC
Resolved
Jun 03, 2026, 08:47 PM UTC
Duration
6h 50m
Detected by Pingoru
Jun 03, 2026, 01:57 PM UTC

Affected components

Frankfurt eu-central-1

Update timeline

  1. investigating Jun 03, 2026, 01:57 PM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Jun 03, 2026, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 03, 2026, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 03, 2026, 06:48 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 03, 2026, 08:47 PM UTC

    This incident has been resolved.