- Detected by Pingoru
- Sep 25, 2026, 03:10 PM UTC
- Resolved
- Sep 25, 2026, 09:16 PM UTC
- Duration
- 6h 6m
Affected: Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management - US)
Timeline · 2 updates
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monitoring Sep 25, 2026, 03:10 PM UTC
We continue to investigate service degradation affecting the NCCN, PAC Management, and BH TRP Portal that may cause some users to experience login issues, slowness, or errors while navigating the applications.
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investigating Sep 25, 2026, 03:45 PM UTC
We continue to experience intermittent service disruptions due to ongoing service degradation, which may cause some users to encounter login issues, slowness, or errors accessing the NCCN, PAC Management, and BH TRP Platforms. Our teams are actively working to restore full stability.
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2026, 06:14 AM UTC
- Resolved
- Sep 24, 2026, 08:20 AM UTC
- Duration
- 2h 5m
Affected: National Care Collaboration NetworkNational Care Collaboration Network (SFTP)
Timeline · 2 updates
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identified Sep 24, 2026, 06:14 AM UTC
We are currently experiencing issues with the NCCN SFTP starting at 12:53AM Eastern. During this time data uploads will be unavailable. We will advise when service is restored, at which point any automations used to upload HL7 data or update rosters will need to be re-triggered.
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identified Sep 24, 2026, 06:26 AM UTC
NCCN SFTP Update: There is a regional network outage. Our datacenter ISP has declared an incident and is investigating the cause. An ETA for a fix has yet to be provided. We will advise when service is restored so automations can be re-triggered.
Read the full incident report →
- Detected by Pingoru
- Sep 21, 2026, 03:56 PM UTC
- Resolved
- Sep 21, 2026, 04:42 PM UTC
- Duration
- 46m
Affected: Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management - US)
Timeline · 1 update
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investigating Sep 21, 2026, 03:56 PM UTC
We are investigating a service disruption to NCCN as of 11:54 ET, further updates to follow
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2026, 06:39 PM UTC
- Resolved
- Sep 18, 2026, 07:04 PM UTC
- Duration
- 25m
Affected: National Care Collaboration NetworkNational Care Collaboration Network (New York Network)
Timeline · 1 update
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investigating Sep 18, 2026, 06:39 PM UTC
We are investigating a service disruption to National Care Collaboration Network as of 2:20 ET, further updates to follow
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2026, 06:29 PM UTC
- Resolved
- Sep 15, 2026, 09:00 PM UTC
- Duration
- 2h 31m
Affected: Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management - US)
Timeline · 1 update
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investigating Sep 15, 2026, 06:29 PM UTC
We have identified an issue contributing to intermittent slowness and instability as of 9:00am MT
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2026, 02:09 PM UTC
- Resolved
- Sep 10, 2026, 02:42 PM UTC
- Duration
- 33m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (Preview Environments)
Timeline · 1 update
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investigating Sep 10, 2026, 02:09 PM UTC
We are investigating an issue where some users might be unable to save scheduled eMAR orders. Further updates to follow.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 09:29 PM UTC
- Resolved
- Sep 08, 2026, 09:51 PM UTC
- Duration
- 21m
Affected: Standardized ContentStandardized Content (Nursing Advantage)
Timeline · 1 update
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investigating Sep 08, 2026, 09:29 PM UTC
We have identified an issue with the Acuity tab on the Clinical Dashboard in Nursing Advantage. Further updates to follow
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 08:26 PM UTC
- Resolved
- Sep 08, 2026, 09:51 PM UTC
- Duration
- 1h 24m
Affected: Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)
Timeline · 1 update
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investigating Sep 08, 2026, 08:26 PM UTC
We're aware of an issue affecting the BH TRP Psychiatric Placement Dashboards, and our team is actively looking into it. You may notice that the patient count shown on the page doesn't match the number of patients listed, and that some patient info display less information than expected. In the meantime, you can click the hyperlink for a patient to open the referral and view the full details there. We will provide another update soon.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 07:06 PM UTC
- Resolved
- Sep 08, 2026, 10:00 PM UTC
- Duration
- 2h 53m
Affected: National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)
Timeline · 1 update
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investigating Sep 08, 2026, 07:06 PM UTC
We are investigating an issue causing notification delay starting from 12:00 ET. We will will provide an update as it becomes available.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 01:21 PM UTC
- Resolved
- Sep 08, 2026, 02:25 PM UTC
- Duration
- 1h 3m
Affected: National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)
Timeline · 1 update
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investigating Sep 08, 2026, 01:21 PM UTC
We are currently experiencing an issue causing some scheduled reports to be delayed, starting September 7th at 10:00 AM ET. We are currently investigating the issue and will provide another update as it becomes available.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2026, 04:24 PM UTC
- Resolved
- Sep 02, 2026, 04:43 PM UTC
- Duration
- 19m
Affected: Partner MarketplacePartner Marketplace (Developer Program - Development)Partner Marketplace (Developer Program - New Activations)Partner Marketplace (Developer Program - Service Delivery)
Timeline · 1 update
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investigating Sep 02, 2026, 04:24 PM UTC
We are investigating a service disruption impacting the Partner Marketplace as of approximately 11:40 AM EST. Vendors may be experiencing 500 or 503 errors when utilizing Marketplace services.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 02:21 PM UTC
- Resolved
- Sep 01, 2026, 04:00 PM UTC
- Duration
- 1h 39m
Affected: Data RelayUser Account Provisioning (UAP) (WWW22)
Timeline · 2 updates
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investigating Sep 01, 2026, 02:21 PM UTC
We are investigating a Data Relay service disruption to W22 as of August 31st at 11:00 AM EST, further updates to follow
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monitoring Sep 01, 2026, 02:46 PM UTC
We have implemented a fix affecting Data Relay SQL 2022 for W22 organizations. Updated log files are now being generated and should appear within 1 to 2 hours. The initial sequence of completed files will be larger than usual due to accumulated data, and subsequent files will be small metadata files. Further updates will follow upon completion.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2026, 08:35 PM UTC
- Resolved
- Aug 26, 2026, 02:14 PM UTC
- Duration
- 17h 39m
Affected: PAC Management IQPAC Management IQ (PAC Management - US)
Timeline · 1 update
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identified Aug 25, 2026, 08:35 PM UTC
We have identified an issue causing data delays to PAC Management, cause has been identified and a fix is being implemented
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 08:28 PM UTC
- Resolved
- Aug 20, 2026, 08:46 PM UTC
- Duration
- 18m
Affected: National Care Collaboration NetworkNational Care Collaboration Network (New York Network)
Timeline · 1 update
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investigating Aug 20, 2026, 08:28 PM UTC
As of approximately 3:00pm ET, we are experiencing an issue with the NY Portal SSO Log in. You may be experiencing a "Oops" error upon login. Our teams are investigating and working towards a resolution.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 04:01 PM UTC
- Resolved
- Aug 20, 2026, 04:19 PM UTC
- Duration
- 18m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW27)
Timeline · 1 update
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investigating Aug 20, 2026, 04:01 PM UTC
PointClickCare is currently investigating a partial degradation in W27, which is causing intermittent errors and timeouts as of 11:35 AM EST. More updates to follow.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2026, 02:34 PM UTC
- Resolved
- Aug 18, 2026, 03:37 PM UTC
- Duration
- 1h 2m
Affected: EHR for Practice GroupsEHR for Practice Groups (EHR for Practice Groups)
Timeline · 2 updates
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investigating Aug 18, 2026, 02:34 PM UTC
We are investigating an issue causing performance degradation to EHR for Practice Groups, further updates to follow
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monitoring Aug 18, 2026, 03:15 PM UTC
A fix has been implemented and recovery is being observed. Our teams will continue monitoring system performance and further updates will be provided.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2026, 02:58 PM UTC
- Resolved
- Aug 04, 2026, 03:12 PM UTC
- Duration
- 14m
Affected: National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)
Timeline · 1 update
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investigating Aug 04, 2026, 02:58 PM UTC
PointClickCare is investigating a service distruption affecting the National Care Collaboration Network, further updates to follow.
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 01:05 AM UTC
- Resolved
- Aug 03, 2026, 02:07 AM UTC
- Duration
- 1h 2m
Affected: National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)
Timeline · 1 update
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investigating Aug 03, 2026, 01:05 AM UTC
We have identified an issue causing outbound message delays as of approximately 7:00 PM ET, further updates to follow.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 08:54 PM UTC
- Resolved
- Jul 28, 2026, 09:27 PM UTC
- Duration
- 33m
Affected: Secure File ExchangeSecure File Exchange (eMar Backup Delivery - US)
Timeline · 1 update
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investigating Jul 28, 2026, 08:54 PM UTC
We are investigating a service disruption to Secure File Exchange impacting eMAR backup deliveries as of approximately 1:30 PM EST, further updates to follow.
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 05:31 PM UTC
- Resolved
- Jul 20, 2026, 07:45 PM UTC
- Duration
- 2h 13m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)
Timeline · 1 update
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investigating Jul 20, 2026, 05:31 PM UTC
We are investigating an issue causing performance degradation to ISO-E as of 11:42 AM EST, further updates to follow
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 07:23 PM UTC
- Resolved
- Jul 17, 2026, 09:12 PM UTC
- Duration
- 1h 49m
Affected: Senior Care EHR ApplicationChartPic Mobile AppChartPic Mobile App (ChartPic Mobile App)Companion Mobile AppCompanion Mobile App (Companion Mobile App)Connected Care CenterConnected Care Center (Connected Care Center)EHR for Practice GroupsEHR for Practice Groups (EHR for Practice Groups)Partner MarketplacePartner Marketplace (Developer Program - Development)Partner Marketplace (Developer Program - New Activations)Partner Marketplace (Developer Program - Service Delivery)Practitioner EngagementPractitioner Engagement (Practitioner Engagement)Secure ConversationsUser Account Provisioning (UAP) (WWW28)Chart Advisor
Timeline · 1 update
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investigating Jul 17, 2026, 07:23 PM UTC
PointClickCare is currently investigating a partial degradation in w28 causing intermittent errors and timeouts More updates to follow.
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2026, 02:15 PM UTC
- Resolved
- Jul 09, 2026, 10:32 PM UTC
- Duration
- 8h 17m
Affected: National Care Collaboration NetworkNational Care Collaboration Network (New York Network)
Timeline · 2 updates
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identified Jul 09, 2026, 02:15 PM UTC
We are identified an issue causing message delay for the New York Network as of 3:00am ET, further updates to follow
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monitoring Jul 09, 2026, 07:40 PM UTC
Messages are processing in real-time, and delayed messages are being delivered. We will provide another update once all delayed messages have been sent
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 06:26 PM UTC
- Resolved
- Jul 08, 2026, 08:18 PM UTC
- Duration
- 1h 52m
Affected: Integrated Messaging ServiceIntegrated Messaging Service (US for Integrated Partners)User Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)User Account Provisioning (UAP) (WWW61)
Timeline · 1 update
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identified Jul 08, 2026, 06:26 PM UTC
We are investigating an issue causing message delay for Integrated Messaging Service as of 10:55am ET, further updates to follow
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2026, 08:52 PM UTC
- Resolved
- Jul 07, 2026, 09:48 PM UTC
- Duration
- 56m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)
Timeline · 1 update
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investigating Jul 07, 2026, 08:52 PM UTC
We are investigating an issue causing performance degradation to ISO-E as of approximately 4:25 PM EST, further updates to follow.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2026, 04:37 PM UTC
- Resolved
- Jul 02, 2026, 01:31 PM UTC
- Duration
- 1d 20h
Affected: National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management - US)
Timeline · 2 updates
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investigating Jun 30, 2026, 04:37 PM UTC
We are investigating a delay in transmitting SNF ADT encounters data, details to follow
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monitoring Jun 30, 2026, 05:02 PM UTC
We have resolved the root cause of the issue, encounters data is flowing through now and may take some time to be delivered. Updates to come
Read the full incident report →
