- Detected by Pingoru
- Jun 16, 2026, 08:26 PM UTC
- Resolved
- Jun 16, 2026, 08:42 PM UTC
- Duration
- 15m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)
Timeline · 1 update
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investigating Jun 16, 2026, 08:26 PM UTC
We are investigating a service disruption to Senior Care EHR as of 3:48 EST, further updates to follow
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 05:05 PM UTC
- Resolved
- Jun 15, 2026, 05:38 PM UTC
- Duration
- 32m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)User Account Provisioning (UAP) (WWW61)
Timeline · 1 update
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investigating Jun 15, 2026, 05:05 PM UTC
We are investigating a partial service disruption to PCC Connect as of11:47am EST, further updates to follow
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 04:59 PM UTC
- Resolved
- Jun 15, 2026, 05:26 PM UTC
- Duration
- 27m
Affected: EHR for Practice GroupsEHR for Practice Groups (EHR for Practice Groups)
Timeline · 1 update
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investigating Jun 15, 2026, 04:59 PM UTC
We are investigating a service disruption to EHR for Practice Groups as of 11:47am EST, further updates to follow
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 01:04 AM UTC
- Resolved
- Jun 11, 2026, 02:24 AM UTC
- Duration
- 1h 19m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)
Timeline · 2 updates
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investigating Jun 11, 2026, 01:04 AM UTC
We are currently investigating an issue affecting Senior Care EHR Reporting as of 8:05 PM EST. Customers may experience errors when attempting to generate reports. We will share updates as they become available.
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investigating Jun 11, 2026, 01:31 AM UTC
We are investigating an issue causing Senior Care EHR Reporting Full Disruption in the environments as of approximately 8:05 PM EST, further updates to follow.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 06:47 PM UTC
- Resolved
- Jun 10, 2026, 07:57 PM UTC
- Duration
- 1h 10m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW21)
Timeline · 1 update
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identified Jun 10, 2026, 06:47 PM UTC
We are investigating an issue causing performance degradation to W21 as of 2:00 pm EST, further updates to follow
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 06:01 PM UTC
- Resolved
- Jun 03, 2026, 06:31 PM UTC
- Duration
- 29m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW28)
Timeline · 1 update
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investigating Jun 03, 2026, 06:01 PM UTC
We are investigating an issue causing performance degradation to W28 Admin Reports as of 10 AM EST, further updates to follow
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 09:08 PM UTC
- Resolved
- Jun 02, 2026, 09:46 PM UTC
- Duration
- 37m
Affected: Secure File ExchangeSecure File Exchange (eMar Backup Delivery - US)Secure File Exchange (eMAR Backup Delivery - CDN)
Timeline · 1 update
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investigating Jun 02, 2026, 09:08 PM UTC
We are investigating a degradation to Secure File Exchange onboarding as of 16:00 PM EST, further updates to follow
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 01:14 PM UTC
- Resolved
- May 29, 2026, 01:48 PM UTC
- Duration
- 34m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)
Timeline · 1 update
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investigating May 29, 2026, 01:14 PM UTC
We have investigating an issue causing timeouts for some customers located in North eastern US when attempting to sign into the Senior Care EHR platform.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 05:52 PM UTC
- Resolved
- May 28, 2026, 06:32 PM UTC
- Duration
- 40m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)
Timeline · 1 update
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investigating May 28, 2026, 05:52 PM UTC
We have investigating an issue causing timeouts for some customers located in North eastern US when attempting to sign into the Senior Care EHR platform.
Read the full incident report →
- Detected by Pingoru
- May 26, 2026, 07:16 PM UTC
- Resolved
- May 26, 2026, 08:00 PM UTC
- Duration
- 43m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)
Timeline · 1 update
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investigating May 26, 2026, 07:16 PM UTC
PointClickCare is currently investigating an issue affecting wellness workspace. Updates to follow.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 11:15 PM UTC
- Resolved
- May 21, 2026, 12:50 AM UTC
- Duration
- 1h 35m
Affected: National Care Collaboration NetworkNational Care Collaboration Network (New York Network)
Timeline · 1 update
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investigating May 20, 2026, 11:15 PM UTC
We are investigating a service disruption to the National Care Collaboration Network - New York Network as of 18:21 ET, further updates to follow.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 11:01 PM UTC
- Resolved
- May 21, 2026, 01:21 PM UTC
- Duration
- 14h 20m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)User Account Provisioning (UAP) (WWW61)
Timeline · 1 update
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investigating May 20, 2026, 11:01 PM UTC
We are investigating an issue affecting customers using Chart Advisor and Resident Status products. This does not effect underlying data or other functionality. Updates to follow.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 07:45 PM UTC
- Resolved
- May 19, 2026, 09:34 PM UTC
- Duration
- 1h 48m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW19)
Timeline · 2 updates
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investigating May 19, 2026, 07:45 PM UTC
We are investigating an issue causing performance degradation to W19 as of 2:26 pm EST, further updates to follow
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monitoring May 19, 2026, 08:09 PM UTC
We are monitoring an issue causing minor performance to W19 as of 2:16 pm EST, further updates to follow
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 05:47 PM UTC
- Resolved
- May 18, 2026, 09:01 PM UTC
- Duration
- 3h 14m
Affected: Performance InsightsPerformance Insights (Performance Insights - US)Performance Insights (Performance Insights - CDN)
Timeline · 1 update
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identified May 18, 2026, 05:47 PM UTC
Some users may experience intermittent delays or be unable to access Performance Insights. We are working with our service partner toward resolution. Updates to follow.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 04:41 PM UTC
- Resolved
- May 18, 2026, 09:01 PM UTC
- Duration
- 4h 20m
Affected: PAC ManagementPAC Management (PAC Management - US)
Timeline · 2 updates
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investigating May 18, 2026, 04:41 PM UTC
We are investigating an issue where some customers are unable to access. Updates to follow.
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identified May 18, 2026, 05:48 PM UTC
Some users may experience intermittent delays or be unable to access the PAC Management module. We are working with our third-party service partner toward resolution. Updates to follow.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 04:30 PM UTC
- Resolved
- May 15, 2026, 10:44 PM UTC
- Duration
- 6h 13m
Affected: PAC ManagementPAC Management (PAC Management - US)
Timeline · 1 update
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investigating May 15, 2026, 04:30 PM UTC
We are investigating an issue affecting Therapy Notes in PAC Management. This issue was first reported at approximately 11:30 AM ET. Further updates to follow.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 02:05 AM UTC
- Resolved
- May 12, 2026, 05:13 AM UTC
- Duration
- 3h 8m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW30)
Timeline · 1 update
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investigating May 12, 2026, 02:05 AM UTC
We are investigating an issue affecting Order Entry in the DG2 environment as of approximately 9:01 PM EST. Further updates to follow.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 01:51 AM UTC
- Resolved
- May 11, 2026, 02:27 AM UTC
- Duration
- 35m
Affected: Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)User Account Provisioning (UAP) (WWW61)
Timeline · 1 update
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investigating May 11, 2026, 01:51 AM UTC
We are investigating an issue with one of our vendors that is causing some users to experience network-access difficulties on the Senior Care EHR platform as of approximately 8:30 PM EST. Further updates to follow.
Read the full incident report →
- Detected by Pingoru
- May 10, 2026, 11:01 AM UTC
- Resolved
- May 10, 2026, 11:18 AM UTC
- Duration
- 16m
Affected: Senior Care EHR ApplicationCare InsightsCare Insights (Care Insights - US)ChartPic Mobile AppChartPic Mobile App (ChartPic Mobile App)Companion Mobile AppCompanion Mobile App (Companion Mobile App)Data RelayEHR for Practice GroupsEHR for Practice Groups (EHR for Practice Groups)Infection Prevention & ControlInfection Prevention & Control (Infection Prevention & Control - US)Infection Prevention & Control (Infection Prevention & Control - CDN)Integrated Messaging ServicePartner MarketplacePartner Marketplace (Developer Program - Development)Partner Marketplace (Developer Program - New Activations)Partner Marketplace (Developer Program - Service Delivery)Secure ConversationsSecure File ExchangeSecure File Exchange (eMar Backup Delivery - US)Secure FTPSecure FTP (Secure FTP - US)Skin & WoundSkin & Wound (Skin & Wound - US)User Account Provisioning (UAP)User Account Provisioning (UAP) (WWW60)User Account Provisioning (UAP) (ISO-E)User Account Provisioning (UAP) (ISO-B)User Account Provisioning (UAP) (ISO-H)User Account Provisioning (UAP) (ISO-L)User Account Provisioning (UAP) (ISO-S)User Account Provisioning (UAP) (ISO-G)User Account Provisioning (UAP) (WWW19)User Account Provisioning (UAP) (WWW20)User Account Provisioning (UAP) (WWW21)User Account Provisioning (UAP) (WWW22)User Account Provisioning (UAP) (WWW23)User Account Provisioning (UAP) (WWW24)User Account Provisioning (UAP) (WWW25)User Account Provisioning (UAP) (WWW26)User Account Provisioning (UAP) (WWW27)User Account Provisioning (UAP) (WWW28)User Account Provisioning (UAP) (WWW29)User Account Provisioning (UAP) (WWW30)User Account Provisioning (UAP) (WWW31)User Account Provisioning (UAP) (WWW32)User Account Provisioning (UAP) (WWW61)
Timeline · 1 update
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investigating May 10, 2026, 11:01 AM UTC
We are investigating an issue causing multiple services to be unavailable across the Senior Care EHR platform as of approximately 6:12 AM EST. Further updates to follow.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 05:25 PM UTC
- Resolved
- May 01, 2026, 05:36 PM UTC
- Duration
- 10m
Affected: Data RelayUser Account Provisioning (UAP) (WWW29)
Timeline · 1 update
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investigating May 01, 2026, 05:25 PM UTC
PointClickCare is investigating an issue causing Data Relay service disruptions for all W29 customers . The disruption has caused a delay in scheduled data extracts since 11am ET. Our teams are working on resolution, and further updates will follow
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 02:18 PM UTC
- Resolved
- May 01, 2026, 03:03 PM UTC
- Duration
- 44m
Affected: Senior Care EHR ApplicationSecure Conversations (WWW20)
Timeline · 1 update
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investigating May 01, 2026, 02:18 PM UTC
PointclickCare is investigating an issue where some customers are experiencing intermittent slowness. Updates to follow.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 02:51 PM UTC
- Resolved
- Apr 29, 2026, 03:35 PM UTC
- Duration
- 43m
Affected: EHR for Practice GroupsEHR for Practice Groups (EHR for Practice Groups)
Timeline · 1 update
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investigating Apr 29, 2026, 02:51 PM UTC
We are investigating an issue affecting our EHR4PG Progress Note Integration as of 7PM EST on 4/27, further updates to follow
Read the full incident report →
