PointClickCare experienced a minor incident on July 9, 2026 affecting National Care Collaboration Network and National Care Collaboration Network (New York Network), lasting 8h 17m. The incident has been resolved; the full update timeline is below.
Affected components
National Care Collaboration NetworkNational Care Collaboration Network (New York Network)
Update timeline
- identified Jul 09, 2026, 02:15 PM UTC
We are identified an issue causing message delay for the New York Network as of 3:00am ET, further updates to follow
- monitoring Jul 09, 2026, 07:40 PM UTC
Messages are processing in real-time, and delayed messages are being delivered. We will provide another update once all delayed messages have been sent