PointClickCare experienced a major incident on September 24, 2026 affecting National Care Collaboration Network and National Care Collaboration Network (SFTP), lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2026, 06:14 AM UTC
We are currently experiencing issues with the NCCN SFTP starting at 12:53AM Eastern. During this time data uploads will be unavailable. We will advise when service is restored, at which point any automations used to upload HL7 data or update rosters will need to be re-triggered.
- identified Sep 24, 2026, 06:26 AM UTC
NCCN SFTP Update: There is a regional network outage. Our datacenter ISP has declared an incident and is investigating the cause. An ETA for a fix has yet to be provided. We will advise when service is restored so automations can be re-triggered.