PointClickCare incident

National Care Collaboration Network (NCCN) Service Disruption

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on September 21, 2026 affecting Behavioral Health Treatment and Referral Platform and Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform) and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 03:56 PM UTC
Resolved
Sep 21, 2026, 04:42 PM UTC
Duration
46m
Detected by Pingoru
Sep 21, 2026, 03:56 PM UTC

Affected components

Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management - US)

Update timeline

  1. investigating Sep 21, 2026, 03:56 PM UTC

    We are investigating a service disruption to NCCN as of 11:54 ET, further updates to follow