PointClickCare incident

Issue Affecting BH TRP Psychiatric Placement Dashboards

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on September 8, 2026 affecting Behavioral Health Treatment and Referral Platform and Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform), lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 08:26 PM UTC
Resolved
Sep 08, 2026, 09:51 PM UTC
Duration
1h 24m
Detected by Pingoru
Sep 08, 2026, 08:26 PM UTC

Affected components

Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)

Update timeline

  1. investigating Sep 08, 2026, 08:26 PM UTC

    We're aware of an issue affecting the BH TRP Psychiatric Placement Dashboards, and our team is actively looking into it. You may notice that the patient count shown on the page doesn't match the number of patients listed, and that some patient info display less information than expected. In the meantime, you can click the hyperlink for a patient to open the referral and view the full details there. We will provide another update soon.