PointClickCare experienced a minor incident on July 17, 2026 affecting Senior Care EHR Application and ChartPic Mobile App and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Senior Care EHR ApplicationChartPic Mobile AppChartPic Mobile App (ChartPic Mobile App)Companion Mobile AppCompanion Mobile App (Companion Mobile App)Connected Care CenterConnected Care Center (Connected Care Center)EHR for Practice GroupsEHR for Practice Groups (EHR for Practice Groups)Partner Marketplace
Update timeline
- investigating Jul 17, 2026, 07:23 PM UTC
PointClickCare is currently investigating a partial degradation in w28 causing intermittent errors and timeouts More updates to follow.