PointClickCare experienced a major incident on August 18, 2026 affecting EHR for Practice Groups and EHR for Practice Groups (EHR for Practice Groups), lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
EHR for Practice GroupsEHR for Practice Groups (EHR for Practice Groups)
Update timeline
- investigating Aug 18, 2026, 02:34 PM UTC
We are investigating an issue causing performance degradation to EHR for Practice Groups, further updates to follow
- monitoring Aug 18, 2026, 03:15 PM UTC
A fix has been implemented and recovery is being observed. Our teams will continue monitoring system performance and further updates will be provided.