PointClickCare incident

W27 Performance Degradation

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on August 20, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (WWW27), lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 04:01 PM UTC
Resolved
Aug 20, 2026, 04:19 PM UTC
Duration
18m
Detected by Pingoru
Aug 20, 2026, 04:01 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (WWW27)

Update timeline

  1. investigating Aug 20, 2026, 04:01 PM UTC

    PointClickCare is currently investigating a partial degradation in W27, which is causing intermittent errors and timeouts as of 11:35 AM EST. More updates to follow.