PointClickCare incident

ISO-E ENV Performance Degradation

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on July 20, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (ISO-E), lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 05:31 PM UTC
Resolved
Jul 20, 2026, 07:45 PM UTC
Duration
2h 13m
Detected by Pingoru
Jul 20, 2026, 05:31 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (ISO-E)

Update timeline

  1. investigating Jul 20, 2026, 05:31 PM UTC

    We are investigating an issue causing performance degradation to ISO-E as of 11:42 AM EST, further updates to follow