PointClickCare incident

Issue affecting saving scheduled eMAR orders

PointClickCare experienced a minor incident on September 10, 2026 affecting Senior Care EHR Application and User Account Provisioning (UAP) (Preview Environments), lasting 33m. The incident has been resolved; the full update timeline is below.

Started: Sep 10, 2026, 02:09 PM UTC
Resolved: Sep 10, 2026, 02:42 PM UTC
Duration: 33m
Detected by Pingoru: Sep 10, 2026, 02:09 PM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (Preview Environments)

Update timeline

investigating Sep 10, 2026, 02:09 PM UTC

We are investigating an issue where some users might be unable to save scheduled eMAR orders. Further updates to follow.