PointClickCare incident

National Care Collaboration Network SSO Login Issues

Minor Resolved View vendor source →

PointClickCare experienced a minor incident on October 13, 2026 affecting National Care Collaboration Network and National Care Collaboration Network (National Care Collaboration Network), lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 02:33 PM UTC
Resolved
Oct 13, 2026, 08:53 PM UTC
Duration
6h 19m
Detected by Pingoru
Oct 13, 2026, 02:33 PM UTC

Affected components

National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)

Update timeline

  1. investigating Oct 13, 2026, 02:33 PM UTC

    We are currently investigating an issue causing intermittent errors on SSO logins. More updates to follow