PointClickCare incident

National Care Collaboration Network performance degradation

Resolved after 2 hours 31 minutes, affecting Behavioral Health Treatment and Referral Platform and Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform) and 1 more, on September 15, 2026.

investigating Sep 15, 2026, 06:29 PM UTC

We have identified an issue contributing to intermittent slowness and instability as of 9:00am MT

Started
Sep 15, 2026, 06:29 PM UTC
Resolved
Sep 15, 2026, 09:00 PM UTC
Duration
2h 31m
Detected by Pingoru
Sep 15, 2026, 06:29 PM UTC

Affected components

Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management IQ — PAC Management - US)

Update timeline

  1. investigating Sep 15, 2026, 06:29 PM UTC

    We have identified an issue contributing to intermittent slowness and instability as of 9:00am MT

Your product runs on more than PointClickCare

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →