PointClickCare incident

Login Issue for National Care Collaboration Network

PointClickCare experienced a minor incident on September 25, 2026 affecting Behavioral Health Treatment and Referral Platform and Behavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform) and 1 more component, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started: Sep 25, 2026, 03:10 PM UTC
Resolved: Sep 25, 2026, 09:16 PM UTC
Duration: 6h 6m
Detected by Pingoru: Sep 25, 2026, 03:10 PM UTC

Affected components

Behavioral Health Treatment and Referral PlatformBehavioral Health Treatment and Referral Platform (Behavioral Health Treatment and Referral Platform)National Care Collaboration NetworkNational Care Collaboration Network (National Care Collaboration Network)PAC Management IQPAC Management IQ (PAC Management - US)

Update timeline

monitoring Sep 25, 2026, 03:10 PM UTC

We continue to investigate service degradation affecting the NCCN, PAC Management, and BH TRP Portal that may cause some users to experience login issues, slowness, or errors while navigating the applications.
investigating Sep 25, 2026, 03:45 PM UTC

We continue to experience intermittent service disruptions due to ongoing service degradation, which may cause some users to encounter login issues, slowness, or errors accessing the NCCN, PAC Management, and BH TRP Platforms. Our teams are actively working to restore full stability.