PointClickCare experienced a minor incident on September 1, 2026 affecting Data Relay and User Account Provisioning (UAP) (WWW22), lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Data RelayUser Account Provisioning (UAP) (WWW22)
Update timeline
- investigating Sep 01, 2026, 02:21 PM UTC
We are investigating a Data Relay service disruption to W22 as of August 31st at 11:00 AM EST, further updates to follow
- monitoring Sep 01, 2026, 02:46 PM UTC
We have implemented a fix affecting Data Relay SQL 2022 for W22 organizations. Updated log files are now being generated and should appear within 1 to 2 hours. The initial sequence of completed files will be larger than usual due to accumulated data, and subsequent files will be small metadata files. Further updates will follow upon completion.